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Customer Support & FAQ

This FAQ is designed to answer your questions and to support you. Our live support chat will be available during working hours apart from email support.

Frequently Asked Questions

Yes we do ship internationally, and shipping with us is free, and you can track your shipment through our international partner.

The product will normally arrive in 10 working days. With our international shipping partners, we generally process orders within 2 days

It is possible to change or cancel your order within 24 hours after placing it, but once it has been processed you cannot do so.

You can return an item during our 7 day return policy if you have any issues with the product you received. Please send an email to support@smawk.com or send us an enquiry through our chat window.

We accept all major credit cards, debit cards, paypal and 92 currencies, including USD, EUR, GBP, SGD, and AED.

Yes, we offer gift packaging for those special occasions. You can mention it in the notes on the order page, or message using the order ID through chat.

Any other questions about our products or services, please contact our customer support email : support@smawk.com or use our live chat service.

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